BuzzBox
A quick and easy to use survey tool for gathering both customer and employee feedback.
Overview
The Buzz Box is a quick and easy to use survey tool for gathering both customer and employee feedback. It can be set up to measure a targeted range of topics that give you a valuable insight into key areas of your business, such as customer satisfaction, staff sales effectiveness and employee engagement. The Buzz Box provides the essential frontline information you need to help you improve your service levels and operational efficiency.
Targeted insight
“The service from CFS has been fantastic, I could not have asked for better.”
Robbie Harris, Head of Fun, Virgin Media
Quick Surveys
The Buzz Box asks five simple closed questions with up to five answers per question, so it only takes about 20 seconds to complete the survey. This makes the Buzz Box ideal for getting customer feedback during the ‘down time’ in a transaction, normally at the point of payment, customer service area or front of house reception.
Targeted insight
The five question format allows you to focus on a specific number of key areas at any one time. All answers are date, time and location stamped, enabling you to identify where and when issues occur and then investigate what the causes are.
A close up of the interface
Flexible location and positioning
Depending on your requirements, the Buzz Box can be used in a fixed location charged at the mains or as a portable battery powered handheld device (with 48 hours battery life).
Easy to set up
It’s simply plug and play—no IT support is needed.
Regular data transfer
The Buzz Box contains a modem and SIM card to enable GPRS data transfer using the mobile phone network. Feedback data is scheduled to upload regularly and is available by the following working day or even sooner, depending on your requirements.
Client Feedback
Argos Stores
“We have worked with CFS on our ‘Delivering Great Customer Service’ programme for more two years now, and the feedback tools have made a big difference in helping our store teams to understand and respond to what our customers want at a local level.”
“Our working relationship is key and we work collaboratively to ensure that stores are always getting what they need to keep the programme moving.”
CFS has played a key part in helping staff understand the importance of collecting feedback, and their team continues to work closely with store managers to see how this should be utilised. The reporting system has been adapted to make it accessible for the management teams and they understand that every store is different, and that the customer base of those stores is unique.
“CFS will always alert stores if there is something that needs addressing, and store teams know they can rely on them for assistance. The CFS feedback tool is an important part of delivering our customer plan both now and in the future.”